Southrac frequently asked questions
What are the age rules for membership?
How much is a membership?
How do I update my billing information?
The easiest way is at MySouthrac.com. You may also call the facility.
Can I freeze my membership?
During the first year of membership, you can place your account on freeze for up to 60 days if you are pregnant or injured (with a doctor’s note). Any freeze period does not count toward your membership time obligation. After your first year of membership, you may place your account no more than one month per year and must provide seven days’ notice. All “freeze requests” must be completed via electronic form at mysouthrac.com.
How do I cancel my membership?
You must complete your request to cancel at MySouthrac.com. You will receive confirmation of the request as well as any amounts due (if any) via the electronic form.
Is the $149 enrollment fee per person?
No, it is for the entire membership up to 4 people. After the initial signup, another $149 enrollment fee would be owed to add a person to the account.
Do we have a pool?
We get asked this fairly often, so we have included the question. No, we do not have a pool.
How can I find out how many months/payments are left on my membership?
You may call us or complete a request on mysouthrac.com.
How do I update my billing?
You may call the facility or visit MySouthrac.com.
Can I pay the membership for a friend or family member?
Yes, but you must complete a separate form “Payor Only” at MySouthrac.com.
Can I replace someone on my membership?
We allow for a “1-time” switch on an account if the person is otherwise eligible (ie meets the age guidelines).
Can I bring in a guest for free?
No, but you are welcome to pay the fee and that fee can be applied to a membership if they join on or before the pass expires (day and week pass only).
Is there an “annual fee”?
No, currently there is no additional annual fee.
How do I add someone to my account?
You may make the request at MySouthrac.com.
Can I drop someone from my membership?
You can drop someone from your membership if you are past your obligation date. Please visit MySouthrac.com to make the request.
What is the NBA (Nevada Basketball Academy) program?
The NBA program is separate from South Reno Athletic Club and is offered through Eathan O’Bryant. Those participating must pay a reduced fee or signup for a month-to-month membership to participate within our facility. A parent does not have to be on the membership (unlike a standard membership), but does need to complete the membership application. Those 14 and over may utilize the facility outside of the NBA as well. Parents must have a membership or pay a guest fee to access the facility. There is no “spectator area,” but parents are welcome to wait in the lobby for pick-up purposes.
How do I find out if I have a balance on my account?
Please call the facility.
Do we offer discounts for certain groups?
Generally not. However, depending on size, we may be able to offer a discounted rate for businesses enrolling a group of employees.
Is there a discount to add others to my account?
We do not offer a reduced rate for multiple people on the same account. That way you are welcome to join on your own or others’ accounts based on your billing preference.
If I have been canceled in the past for lack of payment or an “incident” can I rejoin or join on someone else's membership?
If you were canceled over an “incident,” you should contact one of the Managers to discuss the situation. Based on the time and severity, we will do our best to work with you. If were a previous member and did not complete your obligation, you must pay the enrollment fee to rejoin whether it is on your own account or on someone else’s membership. In either situation, you are not eligible to access the club through a guest pass.
Can I train others and/or bring in my own equipment?
South Reno Athletic Club