Southrac frequently asked questions

The easiest way is at MySouthrac.com.  You may also call the facility.

During the first year of membership, you can place your account on freeze for up to 60 days if you are pregnant or injured (with a doctor’s note).  Any freeze period does not count toward your membership time obligation.  After your first year of membership, you may place your account no more than one month per year and must provide seven days’ notice.  All “freeze requests” must be completed via electronic form at mysouthrac.com.

You must complete your request to cancel at MySouthrac.com.  You will receive confirmation of the request as well as any amounts due (if any) via the electronic form.

No, it is for the entire membership up to 4 people.  After the initial signup, another $149 enrollment fee would be owed to add a person to the account.

We get asked this fairly often, so we have included the question.  No, we do not have a pool.

You may call us or complete a request on mysouthrac.com.

You may call the facility or visit MySouthrac.com.

Yes, but you must complete a separate form “Payor Only” at MySouthrac.com.

We allow for a “1-time” switch on an account if the person is otherwise eligible (ie meets the age guidelines).

No, but you are welcome to pay the fee and that fee can be applied to a membership if they join on or before the pass expires (day and week pass only).

No, currently there is no additional annual fee.

You may make the request at MySouthrac.com. 

You can drop someone from your membership if you are past your obligation date.  Please visit MySouthrac.com to make the request.

The NBA program is separate from South Reno Athletic Club and is offered through Eathan O’Bryant.  Those participating must pay a reduced fee or signup for a month-to-month membership to participate within our facility.  A parent does not have to be on the membership (unlike a standard membership), but does need to complete the membership application.  Those 14 and over may utilize the facility outside of the NBA as well.  Parents must have a membership or pay a guest fee to access the facility.  There is no “spectator area,” but parents are welcome to wait in the lobby for pick-up purposes.

Please call the facility.

Generally not.  However, depending on size, we may be able to offer a discounted rate for businesses enrolling a group of employees.

We do not offer a reduced rate for multiple people on the same account.  That way you are welcome to join on your own or others’ accounts based on your billing preference.

If you were canceled over an “incident,” you should contact one of the Managers to discuss the situation.  Based on the time and severity, we will do our best to work with you.  If were a previous member and did not complete your obligation, you must pay the enrollment fee to rejoin whether it is on your own account or on someone else’s membership.  In either situation, you are not eligible to access the club through a guest pass.   

No.